Need help with My Selftape App? Trying seaching our comprehensive FAQ. If you still need assistance please use the Support Request Form at the bottom of this page.
Frequently Asked Questions (FAQ)
"RETAKE", "PLAY" & "USE VIDEO" BUTTONS PARTIALLY BLOCKED ON SELECT iOS DEVICES -
This issue affects iOS devices with a Notch and/or No Home Button. The information screen overlays partially block the Retake, Play and Use Video buttons as well as the Timeline Slider on the screen immediately following the recording of a Take. All options are still accessible, they are just partially cut off from view. This issue will be addressed in a future update.
PLAY/PREVIEW OF VIDEO DURING EDITING NOT WORKING ON SELECT iOS DEVICES -
This issue affects iOS devices running newer versions of the OS (13 and above). During editing, video cannot be played or previewed. Takes can still be edited using the timecode but cannot be viewed until after the Take has been edited. We recommend using the "Create New" option when finalizing the edit. This issue will be addressed in a future update.
ANDROID RECORDING ISSUE
This issue was resolved in version 0.0.0.577 launched on Oct 30, 2019.
If you still have issues after the update, please let us know by completing this form.
PLEASE NOTE: If you and/or your recipients do not receive the Download Link Email, please check your Junk/Spam folder. If you can't find the email, please contact us via the Support Request Form below.
Emails are sent from
Visit our How to Whitelist Emails page for instructions on adding us to your Approved Senders.