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Need help with My Selftape App? Trying seaching our comprehensive FAQ. If you still need assistance please use the Support Request Form at the bottom of this page.

Frequently Asked Questions (FAQ)
Services Updates

ANDROID:  "Something went wrong!" error when trying to encode a selftape

Status: Under Investigation 

Updated: Mar 31, 2024

We are aware of an issue affecting encoding on Android. We believe the issue is limited to Samsung Galaxy Ultra devices running the most recent Android Version 14 (released around Feb 10, 2024). Samsung devices other than the Galaxy Ultra models should not be affected. Please use the Support Form below to let us know if other Android devices are affected by this issue.

We will update this page when we have more to share.

iOS: Take Thumbnails Appear Large when the Device is Physically in Landscape Orientation. 

Status: Resolved in Version 1.2.14 (Released Mar 26/24)

Updated:  March 31, 2024

iOS: The "Use Video" Button Freezes the App when used with the Device in Landscape Orientation.

Status: Resolved in Version 1.2.13 (Released Mar 17/24)

Updated:  March 19, 2024

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My Selftape App How-To-Videos
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