Need help with My Selftape App? Trying seaching our comprehensive FAQ. If you still need assistance please use the Support Request Form at the bottom of this page.
Frequently Asked Questions (FAQ)
IMPORTANT! IMPORTANT! IMPORTANT!
ANDROID: Update to Version 0.0.0.585
We are releasing an update to My Selftape App for Android on or after November 6, 2020. This may result in already recorded video files being lost.
CLICK HERE to read the full announcement.
ANDROID: APP FROZEN ON OPENING SCREEN
This issue can happen after the update to Version 0.0.0585. It is caused by incompatibility with the file migration process. To correct this issue CLICK HERE and follow the instructions in the blue box.
ANDROID/iOS: STUCK ON "WAITING FOR SERVER CONFIRMATION"
We have received a small amount of reports where devices randomly get stuck on "Waiting For Server Confirmation" during encoding and/or the upload fails. We are currently looking into the issue.
YOUR HELP IS REQUIRED: If you experience this issue, it would be helpful if you report it to us using THIS FORM.
Temporary Solution: Completely close the App (do not just put it into the background). Re-open and try again. If Tickets are lost during this process, please contact us via the Support Request Form below.
ANDROID: OS 11 ISSUES
We are aware of potential bugs on some devices running Android OS 11 (which has a current limited release, mainly only Pixel devices). We are looking into the issues and will update this page with further info once it is available. Some potential bugs include:
- Inability to play back takes from the project screen (workaround is to play takes in editing).
- Camera closing when hitting record.
UPDATE: This will be addressed in V 0.0.0.585 being released on or after November 6, 2020. CLICK HERE to read the full announcement.
ANDROID: RECORDING ISSUE (CAMERA CLOSING)
This issue has been resolved for the vast majority of devices in version 0.0.0.577 released on Oct 30, 2019.
For a list of known affected devices and/or to report your device as affected please CLICK HERE.
PLEASE NOTE: If you and/or your recipients do not receive the Download Link Email, please check your Junk/Spam folder. If you can't find the email, please contact us via the Support Request Form below.
Emails are sent from
Visit our How to Whitelist Emails page for instructions on adding us to your Approved Senders.