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Frequently Asked Questions (FAQ)
Services Updates
iOS: Selftapes Encode Sideways / Electronic Slates Unreadable
Status: Active Investigation
Updated: Feb 2, 2026
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We’re aware of an issue affecting some iOS users where selftapes may encode sideways and the electronic slate is unreadable.
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Our team is actively investigating. Early findings suggest this may be related to videos recorded using the front (selfie) camera on iPhone 17 models (and possibly other devices).
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What to do
If you’re experiencing this issue, it will appear when viewing your video in the Preview Timeline.
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We recommend:
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Recording a short test selftape
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Adding it to the timeline
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Previewing the video before finalizing
If the preview displays correctly, the final encoded selftape should also be fine.
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We will update this page when we have more to share.
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​PLEASE NOTE: If you and/or your recipients do not receive the Download Link Email, please check your Junk/Spam folder. If you can't find the email, please contact us via the Support Request Form below.
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Emails are sent from delivery@myselftapeapp.com
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​Visit our How to Whitelist Emails page for instructions on adding us to your Approved Senders.