Android Update from Version 0.0.0.584
We have an important message for our Android users
Please read this message carefully
Posted Nov 2, 2020. Updated Feb 20, 2021.
At the end of this week (on or after November 6, 2020) we will be releasing a new version (0.0.0.585) of My Selftape App for Android. This version contains fixes for Android OS 11 and as part of this procedure Android requires that we implement a new file storage system to meet the requirements from Google.
So why are we making a special announcement for this update? Not all devices will be able to handle the migration to the new file system. You may experience some or all of the following:
You may lose access (on your device) to videos already recorded within My Selftape App (this does not affect download links for selftapes that have been sent and have not expired).
Your device may freeze on the opening screen. This can happen right after the update or after attempting to encode (send a selftape).
You may have issues with encoding (sending a selftape). It may fail and the App may freeze. When you try to re-open it, it may freeze on the opening screen.
Please read the white box below to determine which situation applies to you.
Please Note: The info on this page also applies to you if you are updating from Version 0.0.0.584 to 0.0.0.586 which was released on or after December 19, 2020. If you are upgrading from Version 0.0.0.585 to 0.0.0.586 this info does not apply to you.
My device is currently running Android OS 11
When you update to the new version you will lose access to video already recorded within My Selftape App and you may experience some or all of the other issues noted above.
My device is currently running Android OS 10 and lower
When you update to the new version it is unlikely you will lose access to videos already recorded within My Selftape App but you may experience some or all of the other issues noted above. We have tested this on a variety of devices and the transfer to the new file system was successful. That said, we can't test all 14,000+ Android device types out in the world.
My device is a Samsung Device
When you update to the new version you will lose access to video already recorded within My Selftape App. You must also take additional steps to get the new version working on your device. Before or after the update you must clear all the data from the app by following the instructions in the Blue Box below. Failing to perform the steps will cause the App to freeze on the opening screen. Simply complete the steps below to resolve this.
My device is a LG Device
When you update to the new version it is likely you will lose access to video already recorded within My Selftape App. After the update the App might freeze on the opening screen. You may also have issues encoding and freezing after trying to encode. If this happens you must clear all the data from the app by following the instructions in the blue box below. Doing this will resolve the issues.
IMPORTANT RECOMMENDATION !!!
No matter what device you have or what OS version you are running, we recommend that you start fresh when updating from V584 (and prior) to the newest version. Please follow the steps in the Blue Box below before or after the update to clear all files and information from My Selftape App. Make sure to do this BEFORE you record any new selftapes as you may have issues during encoding that will lock you out of the App.
PLEASE NOTE: If you are using a new device and set it up with a backup/transfer of your old device and that device was running V584 (and prior) of My Selftape App, you will be subject to the same issues once the App is updated to the current version.
UPDATED BUT DID NOT CLEAR OLD DATA BEFORE RECORDING A NEW SELFTAPE?
BEFORE you attempt to encode, it is recommended that you delete all prior projects before the current project (both original takes and encoded selftapes), close the App (not just minimized), re-open and try to encode. This will reduce the risk of your device from failing during encoding causing the App to freeze which may prevent you from accessing the selftape you just recorded.
No matter the situation above that applies to you, if your old projects and files remain after the update you may have issues encoding. If you cannot encode and are not frozen out of the App, please delete all old projects and files (everything except for your current project). If the encoding issues remains, you must follow the steps in the Blue Box below.
NEED HELP RELATED TO THIS UPDATE?
Please contact us via the Need Help? icon in the bottom-right-hand corner.
If you are running Android OS 11 when you update to Version 0.0.0.585 (or if you wish to start fresh), we recommend you do the following before the update (this is required if mentioned in the situation above that applies to your device):
Open the OS Settings on your device.
Navigate to Apps.
Select My Selftape App.
Select Storage and cache.
Select Clear cache.
Select Clear storage (might also be called "data").
NOTE: These steps may vary slightly depending on the device type.
This will clear all projects, video files and contact info from My Selftape App except for your Tickets. If you do not do this step, when you open My Selftape App after the update (on affected devices), your current projects will appear on the My Project screen but when you open a project there will be no video files. Alternatively, your device may freeze on the opening screen and/or encoding will fail causing the App to freeze. Perform the above steps to resolve the issue.
IMPORTANT NOTE: Before you update and/or clear the cache/storage, if you have any final selftapes you want to keep and have not already done so, you can export them to your Photo Library by going to the Selftapes tab for the project, select the Thumbnail, and select Export.
If you have any questions and/or concerns please contact us via the Need Help? icon in the bottom-right-hand corner.
Thank you for using My Selftape App!