Android Update to Version 0.0.0.585
We have an important message for our Android users
Please read this message carefully
Posted Nov 2, 2020. Updated Nov 15, 2020.
At the end of this week (on or after November 6, 2020) we will be releasing a new version (0.0.0.585) of My Selftape App for Android. This version contains fixes for Android OS 11 and as part of this procedure Android requires that we implement a new file storage system to meet the requirements from Google.
So why are we making a special announcement for this update? Some of you will lose access on your device to videos already recorded within My Selftape App (this does not affect download links for selftapes that have been sent). Please read below to determine which situation applies to you.
My device is currently running Android OS 11
When you update to the new version you will lose access to video already recorded within My Selftape App.
My device is currently running Android OS 10 and lower
When you update to the new version it is unlikely you will lose access to videos already recorded within My Selftape App. We have tested this on a variety of devices and the transfer to the new file system was successful. That said, we can't test all 14,000+ Android device types out in the world.
My device is a Samsung Device
When you update to the new version you will lose access to video already recorded within My Selftape App. You must also take additional steps to get the new version working on your device. Before or after the update you must clear all the data from the app by following the instructions in the blue box below. Failing to perform the steps will cause the App to freeze on the opening screen. Simply complete the steps below to resolve this.
My device is a LG Device
When you update to the new version it is likely you will lose access to video already recorded within My Selftape App. After the update the App might freeze on the opening screen. If this happens you must clear all the data from the app by following the instructions in the blue box below. Doing this will resolve the freezing.
If you are running Android OS 11 when you update to Version 0.0.0.585 (or if you wish to start fresh), we recommend you do the following before the update (this is required if mentioned in the situation above that applies to your device):
Open the OS Settings on your device.
Navigate to Apps.
Select My Selftape App.
Select Storage and cache.
Select Clear cache.
Select Clear storage (might also be called "data").
NOTE: These steps may vary slightly depending on the device type.
This will clear all projects, video files and contact info from My Selftape App except for your Tickets. If you do not do this step, when you open My Selftape App after the update (on affected devices), your current projects will appear on the My Project screen but when you open a project there will be no video files. Alternatively, your device may freeze on the opening screen. Perform the above steps to resolve the issue.
IMPORTANT NOTE: Before you update and/or clear the cache/storage, if you have any final selftapes you want to keep and have not already done so, you can export them to your Photo Library by going to the Selftapes tab for the project, select the Thumbnail, and select Export.
If you have any questions and/or concerns please contact us via the Need Help? icon in the bottom-right-hand corner.
Thank you for using My Selftape App!